Carthage Area Hospital recently recognized three team members who embody the organization’s core values as its first quarter employees of
Anja Sanchez, a School-Based Health Center family nurse practitioner at Beaver River Central School; Patricia Bischoff, a Carthage Family Health Center licensed practical nurse; and Krista A. Vigil, a hospital Laboratory Services phlebotomist, were honored earlier this month.
Krista A. Vigil
Krista A. Vigil, an Albuquerque, N.M., native who lives in Evans Mills, joined the hospital’s Laboratory Services team in September 2015 and has worked in health care since 2006. She holds a bachelor of science in sports medicine and athletic training from New Mexico State University at Las Cruces. She is board-certified in athletic training and serves as an athletic trainer for the Watertown Red & Black semi-professional football team.
She is presently enrolled in a graduate program at Concordia University, St. Paul, Minn., and is expected to graduate in May 2018 with a master of science in exercise science. She completed the phlebotomy technician training program at Jefferson Community College, Watertown. Ms. Vigil also works part-time as a sports massage therapist for NNY Massage.
One nominator said of Ms. Vigil: “Skilled in her profession, patients can feel confident that their needs are being met and feel comfortable with this person’s upbeat and friendly personality. She delivers excellent customer service.”
Ms. Vigil said she finds patient care rewarding and looks forward to learning about the people she helps. “We are somehow a part of helping them get better,” she said.
Patricia ‘Patty’ Bischoff
Patricia Bischoff is a North Country native who lives in Watertown with her husband, Randy.
She completed her nursing education in 1980 and has worked as a licensed practical nurse for nearly 37 years. She joined Carthage Area Hospital’s Family Health Center team in 2004.
Outside of work she enjoys spending quality time with her five children and seven grandchildren, painting caricatures, playing cards and travelling.
One nominator said of Mrs. Bischoff: “On a daily basis, she embodies and exercises the Carthage Area Hospital core values. She is the epitome of a true professional and a natural leader who other staff members look up to and emulate.”
Mrs. Bischoff said she most “enjoys working with all patients and staff. We’re a team. I enjoy learning from our doctors.”
Anja Sanchez is a native of Germany who lives in West Carthage with her husband, Giovanny and daughter Kristin. She joined the hospital’s School-Based Health Center team in 2011.
She graduated from Western Kentucky University, Bowling Green, with a bachelor of science in nursing in 2006. She completed a master of science in nursing-family nurse practitioner, at Frontier School of Midwifery and Family Nursing, Hyden, Ky., in 2010.
When she’s not working, Mrs. Sanchez volunteers her time with the Girl Scouts and the United Way of Northern New York, and enjoys spending time with her family, especially since her husband’s retired after 32 years of active service in the U.S. Army. She also has a grown son, Daniel, who lives in Syracuse.
Of Mrs. Sanchez, one nominator noted that she “continually works hard to improve overall patient care at the schools. She is great with the students; from the youngest to the oldest in the school and relates very well and meets them at their level.”
Mrs. Sanchez said she appreciates how welcoming and supportive school staff are of the hospital’s health center. “I love working with children to help them get better and make sure they stay healthy.
Natalie Burnham, Carthage Area Hospital director of community, patient and employee engagement, said the three women are examples of “service to others” while delivering their best each day.
“It is wonderful privilege to honor team members who consistently exceed expectations and live our hospital’s values,” Ms. Burnham said. “We sincerely appreciate the efforts of all of our hard-working employees who selflessly strive to put patients first.”
Nomination, New Selection Process
All team members employed for more than one year are eligible for nomination by fellow employees, supervisors, auxiliary members, patients, patient family members or visitors. Nominations are reviewed based on each nominee’s embodiment of Carthage Area Hospital’s five core values — professionalism, accountability, compassion, customer service and teamwork.
The hospital’s Rewards and Recognition Committee this year implemented a new selection process that emphasizes the values through an anonymous vote open to the entire staff. A narrative of each nomination that omits employee name, gender and department is published on an online portal open for a two-week voting period. The top three nominees are then selected for recognition as employees of the quarter.
“By focusing on how each nominee lives our values, the recognition is more meaningful and we hope no longer viewed as a popularity contest,” said Carly R. Draper, director of clinical nutrition and chairwoman of the hospital’s Rewards and Recognition Committee.
Each employee received a $25 gift card, a gift basket, valet parking for a month at the hospital — off-campus employees receive a reserved parking space for a month — a framed certificate and an invitation to join the senior leadership team for lunch.